Privacy Policy

SW-AIOT ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our products and services.

By using our products and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information we collect

We may collect the following types of information:

• Account information: When you create an account, we collect your username, email address, password, and other information you choose to provide.
• Contact information: Name, phone number, email address, and mailing address.
• Inquiry information: When you submit a website inquiry, we may collect company, industry, system type, device scale, requirements, and source page details to qualify the request and follow up.
• Device information: Device type, operating system, unique device identifiers, mobile network information, IP address, and browser type.
• IoT SIM information: For 4G cloud print devices, we may process ICCID, carrier, service expiry, and card status; queries may be performed by contracted IoT connectivity providers.
• Usage information: How you use our products and services, including pages visited, links clicked, actions taken, and access times.
• Location information: With your permission, we may collect precise location from your device.
• Print data: Information related to print jobs, such as content, print settings, and print history.

2. How we use information

We use collected information to:

• Provide, maintain, and improve our products and services
• Process your requests and transactions
• Send important notices related to products and services
• Personalize your experience
• Conduct research and analysis to improve offerings
• Detect and prevent fraud, abuse, and security issues
• Comply with applicable laws and regulations

3. Information sharing

We do not sell, trade, or transfer your personal information to third parties except:

• With your consent
• When required or permitted by law
• With service providers who need the information to perform services on our behalf
• With affiliates to deliver integrated services
• In connection with a merger, acquisition, or asset transfer

Service providers may include cloud hosting, enterprise messaging, IoT connectivity, payment processing, analytics, and other vendors that help us operate. They may only access information needed for their duties and must protect it.

4. Data security

We apply appropriate technical and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction, including:

• TLS/SSL encryption for data in transit
• Access control and permission management
• Periodic security reviews and vulnerability scanning
• Confidentiality obligations for staff
• Privacy and security training

No method of Internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data retention

We retain personal information only as long as needed for the purposes collected, unless a longer period is required or permitted by law.

When personal information is no longer needed, we securely delete or anonymize it so it can no longer identify you.

6. Your rights

Subject to applicable data protection laws, you may have rights to:

• Access: Know whether we hold personal information about you and access it.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion in certain circumstances.
• Restriction: Restrict processing in certain circumstances.
• Portability: Receive information in a structured, commonly used, machine-readable format in certain circumstances.
• Objection: Object to processing in certain circumstances.

To exercise these rights, contact us using the details at the end of this policy.

7. Cookies and tracking

We use cookies and similar technologies to collect and store information. Cookies are small text files stored on your device that help identify your device and provide a personalized experience.

We use cookies to:

• Remember preferences and settings
• Provide personalized content
• Analyze site traffic and usage
• Improve performance and security

You can control or delete cookies in your browser settings. Disabling cookies may affect site functionality.

8. Third-party links

Our websites and services may link to third-party sites or services. We are not responsible for their privacy practices. Please review their privacy policies.

9. Children's privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information, contact us.

10. International transfers

Your personal information may be transferred to and stored in locations outside your country, where data protection laws may differ. When we transfer personal information, we take appropriate steps to protect it consistently with this Privacy Policy. The Singapore global platform operates on Amazon Web Services (AWS) for global customers.

11. Policy updates

We may update this Privacy Policy from time to time. Material changes will be announced on the website or by other appropriate means. Continued use of our services after changes means you accept the updated Privacy Policy.

12. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Last updated: 18 August 2026